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PRODUCT & CARE

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01. HOW DO I KNOW THAT THE PRODUCTS YOU SELL ARE AUTHENTIC?

veni morgan online store is the official and direct operated online distributor for veni morgan products featured on this website and we unconditionally guarantee that every item we sell is 100% authentic.

Please note that we are unable to comment on the authenticity of any items not purchased from veni morgan online store

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02. DO YOU OFFER A REPAIR SERVICE?

All our products carry a 1-year warranty from date of purchase. If within this period you detect a fault, the product will be repaired, or if necessary, replaced at no extra cost (an original proof of purchase will be required). We also offer a repairs service for products outside of their warranty, for a fee. Please contact our customer service team at info@venimorgan.com or +30 27350 91 968 for more information.

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CARE

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01. HOW DO I CARE FOR MY veni morgan PRODUCTS?

  • Be careful when inserting heavy items, as doing so may damage or deform the shape of the product.

  • Direct exposure to humidity, moisture, sweat and heat may transfer color or change the shape of the product.

  • Direct exposure to sunlight or illumination may discolor the product.

  • Alcohol and oily substances, such s perfumes or cosmetic products, may damage or contaminate the product.

  • External friction may cause color transfer, contamination and abrasion. (especially, bright colored products).

  • Products may get scratched or deform from external friction or shock.

 

02. HOW CAN I BEST STORE MY veni morgan PRODUCTS?

  • Store the product in its shape and make sure its handle or shoulder strap does not get pressed under. Put in a dust bag and keep in a dry and cool place.

  • Use soft and dry cloth to gently tap and blot the product.

  • Please do not dry-clean.

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