PAYMENT & ORDERING
01. DOES veni morgan HAVE SEASONAL SALES?
veni morgan does sales only at products use in photoshoots. To receive notifications for exclusive, personalized invitations prior to the start of our sales, as well as for other promotions and events, please subscribe. Please note that we are unable to offer price adjustments on items originally purchased during a sale, or on any special promotional items that have been temporarily reduced in price. All sale items are final sales and will not be exchangeable or refundable.
02. DO YOU OFFER PRICE ADJUSTMENTS OR PRICE MATCHING?
We do not offer price adjustments or price matching.
03. IS MY ORDER INSURED?
veni morgan insures all items against theft and accidental damages while in transit to the designated shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.
If your box is damaged upon arrival, we recommend that you refuse the delivery, or make a note that you are accepting a damaged box when signing for the package. In case you need further help or assistance, please write us an e-mail at info@venimorgan.com or +30 27350 91968
04. HOW CAN I BE SURE MY ORDER WAS PLACED?
Once you have successfully placed your order, you will receive an order confirmation via email. Please be aware that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed and processed your order online. So, be sure to obtain the products you are seeking by completing your selections, finishing the checkout process and receiving your order confirmation. Only the order confirmation email confirms the receipt of your order. Once your order has been accepted and dispatched, you will receive a separate email notification with the shipping information.
05. HOW DO I KNOW IF MY ORDER IS BEING PROCESSED?
Receipt of the Order Confirmation email lets you know that your order is being processed. The Shipping Confirmation email tells you that your order has left the warehouse and is on its way to your shipping address.
06. HOW SOON CAN I GET MY ORDER AND HOW MUCH DOES IT COST?
We work closely with our shipping partner to minimize any shipping delays, however before we are able to dispatch your purchase, we may need to confirm your details with your bank or credit card issuer. Our delivery time starts from the moment an order is accepted and includes three to five business days during which your items will be processed and dispatched by our warehouse. Please note this may take longer during our sale periods or other high-peak seasons.
07. HOW CAN I TRACK MY ORDER?
Once your order has been processed and shipped, you will receive an e-mail confirmation with your shipping details and the respective tracking number that you can check by clicking the link at the shipping confirmation email.
08. CAN I CHANGE/CANCEL MY ORDER?
Unfortunately, after receipt of the Shipping Confirmation email, you will not be able to change/cancel your order. For technical reasons, it is not possible to change your order once it has shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order. Please contact our Customer Service department at info@venimorgan.com or +30 27350 91 968
09. IS THERE A MINIMUM OR MAXIMUM ORDER VALUE?
There is no minimum amount that has to be ordered and no maximum value that your order cannot exceed. Please note, however, that veni morgan reserves the final right to accept (or refuse) your order as indicated within the TERMS AND CONDITIONS of our site.
Please also note that clients will not be able to fill their shopping bags with more than 10 items per order.